Frequently asked questions
Who is Odyssey?
Odyssey provides accounting and management consultancy services to a wide range of businesses and organizations in United Kingdom, Australia, North America and Asia. Odyssey automatically moves your company's financial data to QuickBooks Online. Please refer to this FAQ's Supported Software section to find information about all software we can currently transfer data from.

Is Odyssey endorsed by Intuit, the makers of QuickBooks?
Yes. Although Odyssey is not part of Intuit, we work in partnership with Intuit to ensure we're able to transfer data swiftly and accurately. Intuit recommends using Odyssey if you're transferring to QuickBooks Online from QuickBooks Desktop.

How long will it take to transfer my data?
We will aim to complete your conversion within three to five working days of receiving your data file and all necessary information including correct login details, although it is often much faster than that.

How will my business data be used?
When you send us your business data, we simply convert it to QuickBooks Online format. We don't review it in detail; share it with anyone outside our business; or use it for anything else. Once you let us know you're happy with your QuickBooks Online account then your data will be permanently deleted from Odyssey servers.

How will my business data be protected?
As long as you use the online form to upload your data to Odyssey, it will be protected using the industry standard SSL encryption. Data is removed from our servers promptly after you have uploaded, and we store a copy on our local servers during conversion. Post conversion we move your data to a secure offline storage where it is encrypted. It is best practice to also suggest you have a password on your source data file.

How much does the service cost?
For a limited time, Intuit will cover the cost of conversion to transfer up to 24 months of data (one financial year of historical data, plus all data for the current financial year) to QuickBooks Online Essentials and QuickBooks Online Plus. You can request additional years of data for a small fee, payable to Odyssey.If you don't have a QuickBooks Online account already, Odyssey will create one for you, for which you'll have to pay the "standard" subscription cost per month. This is paid directly to Intuit, the maker of QuickBooks, and not to Odyssey.

What data will be converted?
We will transfer the following data to QuickBooks Online:
   Customer details
    Supplier details
    Chart of accounts
    Account balances
    Customer balances
    Supplier balances
    Items list
    Historical transactions

I've already signed up for QuickBooks Online. Can I move my data to that account?
Yes. If you have an existing QuickBooks Online file you would like us to move your data in to, please invite us to that file.

QuickBooks specific transaction handling
There are certain transaction types that QuickBooks Online does not allow us to convert. We have to use transaction type Journal Entry for the following items:
   Funds transfers
   Inventory Adjustment
   Receive money
   Each contact is converted as both customer and supplier
Sage 50 accounts
   Receive money
   Spend money
Sage Pastel
   Payment, Payroll transactions
   Only name and description of items are converted and the items will be tracked under default accounts on QBO
   Suspense account will be used to record transaction at service date and deposit to actual bank account at payment date
   All lines in batch transactions in Sage will be converted as separate transactions

What we don't convert
We only currently convert the core accounting information and not the following types of data:
   Memorised transactions
   Invoice template and other templates
   Sales orders
   Payroll records
   Negative stock

All of the above, together with the following types will not be converted from:
.CSV Files

Sage 50 accounts
   Stock transactions

Sage Pastel
   The link between Invoices/Bills and their Payments
   Description for Bills
   Non posting transactions
   Stock transactions
   Item listing in Invoices/Bills (the tracking account will be used in such case)

For more information about other types of data that will not be converted from QuickBooks Desktop software, please click here.

Please also note that non-latin characters (e.g. Chinese or Arabic characters) will not be converted.

Supported software
    Intuit QuickBooks US version (2012 - 2017) without sales tax module
    Intuit QuickBooks UK or Canadian version (2012 - 2017)
    Reckon QuickBooks 2011 or later
    Reckon Accounts for Business 2017 or earlier (.qbb or .qbw file type)
    Reckon Accounts Hosted
    Sage Pastel Accounting V18 (Beta)
    Sage 50 Accounts UK or Canadian version (2010 - 2016)
    MYOB AccountEdge V14 and earlier (.myo file type)
    MYOB AccountRight Enterprise, Premier V19 and earlier (.myo file type)
    Xero (excluding Xero US version)
    CSV files (Beta)
We only convert to the South Africa version of QuickBooks Online.

How does the process work?
1. Complete our conversion form and upload a backup of your data.
2. We migrate your data and inform you to review the results.
3. You confirm you are happy and can start using your new Company file.

I did not request conversion of some old data but I can see it in the QuickBooks Online file
The data importing process will transfer all compatible data existing in your provided file to QuickBooks Online. However, we will only validate (check and correct) data for the range you have requested. We advise you to keep a backup of relevant data to have history of transactions prior to conversion date.

Post-conversion tasks
Confirming company settings. Although we are able to move your accounting figures into QuickBooks, we don't carry over information like company name, address and email details. You will need to update these fields.
Reconciling bank transactions. We are unable to mark bank transactions as reconciled during our conversion process. Once your conversion is complete, you will need to mark the bank transactions as reconciled, leaving only the unpresented items as unreconciled and agreeing with the statement balance.
VAT Returns for earlier periods may need to be "filed" in QuickBooks, to make sure that old transactions do not appear in the next VAT Return report. You should check the first VAT Return you produce in QuickBooks carefully, to ensure that the numbers are as you would expect.​
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