Frequently asked questions

Who is Odyssey?

Odyssey provides accounting and management consultancy services to a wide range of businesses and organizations in United Kingdom, Australia, North America and Asia. Odyssey automatically moves your company's financial data to QuickBooks Online. Please refer to this FAQ's Supported Software section to find information about all software we can currently transfer data from.

Is Odyssey endorsed by Intuit, the makers of QuickBooks?

Yes. Although Odyssey is not part of Intuit, we work in partnership with Intuit to ensure we're able to transfer data swiftly and accurately. Intuit recommends using Odyssey if you're transferring to QuickBooks Online from QuickBooks Desktop.

How long will it take to transfer my data?

We will aim to complete your conversion within three to five working days of receiving your data file and all necessary information including correct login details, although it is often much faster than that.

How will my business data be used?

When you send us your business data, we simply convert it to QuickBooks Online format. We don't review it in detail; share it with anyone outside our business; or use it for anything else. Once you let us know you're happy with your QuickBooks Online account then your data will be permanently deleted from Odyssey servers.

How will my business data be protected?

As long as you use the online form to upload your data to Odyssey, it will be protected using the industry standard SSL encryption. Data is removed from our servers promptly after you have uploaded, and we store a copy on our local servers during conversion. Post conversion we move your data to a secure offline storage where it is encrypted. It is best practice to also suggest you have a password on your source data file.

How much does the service cost?

For a limited time, Intuit will cover the cost of conversion to transfer up to 24 months of data (one financial year of historical data, plus all data for the current financial year) to QuickBooks Online Simple Start, QuickBooks Online Essentials and QuickBooks Online Plus. You can request additional years of data for a small fee, payable to Odyssey.If you don't have a QuickBooks Online account already, Odyssey will create one for you, for which you'll have to pay the "standard" subscription cost per month. This is paid directly to Intuit, the maker of QuickBooks, and not to Odyssey.

What data will be converted?

We will transfer the following data to QuickBooks Online:
   Customer details
    Supplier details
    Chart of accounts
    Account balances
    Customer balances
    Supplier balances
    Items list
    Historical transactions

I've already signed up for QuickBooks Online. Can I move my data to that account?

Yes. If you have an existing QuickBooks Online file you would like us to move your data in to, please invite us to that file.

QuickBooks specific transaction handling

There are certain transaction types that QuickBooks Online does not allow us to convert. We have to use transaction type Journal Entry for the following items:
General
   Deposits
   Funds transfers
   Paycheques
   Inventory Adjustment
   Refund
Kashflow
   Mileage trip
VT Transactions
   Payment

What we don't convert

We only currently convert the core accounting information and not the following types of data:
General
   Departments
   Budgets
   Memorised transactions
   Invoice template and other templates
   Sales orders
   Payroll records
   Negative stock
   Attachments
   Projects

All of the above, together with the following types will not be converted from:
Kashflow
   Classes
   Multi-currencies
   Purchase/Sales order
   Payments that are applied to multiple invoices / bills in Kashflow will be split into separate payments (one per invoice / bill) in QBO
   Only the first 60 characters of the transactions' descriptions will be brought over
   Due date information of invoice/bill transactions will not be transferred

VT Transactions
   Classes
   Multi-currencies
   Purchase/Sales order
   Products & Services

    Kashflow (Beta)
    VT Transactions (Beta)
We only convert to the UK version of QuickBooks Online.

How does the process work?

1. Complete our conversion form and upload a backup of your data.
2. We migrate your data and inform you to review the results.
3. You confirm you are happy and can start using your new Company file.

I did not request conversion of some old data but I can see it in the QuickBooks Online file

The data importing process will transfer all compatible data existing in your provided file to QuickBooks Online. However, we will only validate (check and correct) data for the range you have requested. We advise you to keep a backup of relevant data to have history of transactions prior to conversion date.

Post-conversion tasks

Confirming company settings. Although we are able to move your accounting figures into QuickBooks, we don't carry over information like company name, address and email details. You will need to update these fields.
Reconciling bank transactions. We are unable to mark bank transactions as reconciled during our conversion process. Once your conversion is complete, you will need to mark the bank transactions as reconciled, leaving only the unpresented items as unreconciled and agreeing with the statement balance.
VAT Returns for earlier periods may need to be "filed" in QuickBooks, to make sure that old transactions do not appear in the next VAT Return report. You should check the first VAT Return you produce in QuickBooks carefully, to ensure that the numbers are as you would expect.​
Don't worry about these tasks, we will guide you through these steps when you get there!

Important pricing terms, offer details and disclosure

1. For a limited time only, Intuit will cover the cost of data conversion services provided by Odyssey Resources (one financial year of historical data, plus all data for the current financial year) for each registered UK business that is a new subscriber to QuickBooks Online Simple Start, QuickBooks Online Essentials and QuickBooks Online Plus. If you decide to convert again, Odyssey Resources reserves the right to charge you a fee. This limited time offer is available for conversions from Kashflow (Beta), VT Transactions (Beta).
2. First thirty (30) days of subscription to QuickBooks Online, starting from the date of enrollment, is free. To continue using QuickBooks Online after your 30-day trial, you'll be asked to present a valid credit card for authorisation, and you'll be charged the current fee for the service(s) you've selected. You can cancel at anytime.
3. Odyssey will charge £16.50 per additional year converted. Upon upload of your file you will see a separate screen pop-up with a confirmation email and a link to pay securely by credit card. In order to ensure the conversion is promptly processed, we request you pay by credit card.
4. In cases where there are technical issues with the import of your file, Odyssey may be required to work directly with Intuit in the resolution of the technical issues in order to move your data online. In this case, Odyssey will, as required, share the source data file with Intuit technical staff in order to resolve the technical issue. In uploading your file through our site, you confirm and acknowledge that we might be required to share the source data file with Intuit technical staff.
Terms, conditions, pricing, features, service and support are subject to change without notice.