Client Comments

Hello,

Thank you for completing that, fantastic work! Thank you also for your explanation, it is very appreciated!

Kind regards,

Hi Helen

Thank you for your email.
We would like to explore the option of sending more work across to Odyssey Resource particularly for our tax work for our companies, trusts and individuals. Also, we would like to explore the option of how this can work as we do want to increase the work we do send to OM.
Could you please advise what the next steps will be from here.

Kind Regards

I sincerely apologise I missed your reply.

Thank you very much for this excellent information and your great work

Matt

Hi Helen,

Thanks for the email, our dedicated staff from Odyssey have been brilliant, we always like to reward our staff under these circumstances

Merry Xmas and Happy New year to everyone

Thankyou

Hi Helen

Thankyou for your email, we are so glad to partner with Odyssey and your team!

Merry Christmas

Many thanks for all the work! Everything looks great!

Many thanks again.

Hi Team

You guys did a very good job and I'm very impressed.

Regards,

Hi team

You guys are simply awesome!

Thanks

Hi Team

Many thanks for doing payroll on Monday.

It was completed very well - very happy we have now got some efficiencies.

Thanks

Hi Helen

We are delighted with the turnaround and ease of the SMSF work we're sending to the team and I've started to send CTPI jobs.

We are exploring options with our Business Activity Statement processing and am interested in whether you are able to assist and if so details on what you can provide.

Also, I have a number of clients who operate investment companies and trusts that we are setting up in the new BGL360 ledgers. Are the CTPI team able to process investment company and trust jobs in BGL?

Regards

Hi Helen,

Good pick up. Really appreciate your team's dedication.

Thanks

Thanks Helen

We appreciate the work the company does it really is high quality.

Regards

Hi Maria

How are you. I've missed your call a couple of times.

We are very happy with the Dieu and Quyen. Their work is exceptional. Quyen has learned very fast. And is taking a lot of initiative. We are so excited with Quyen as addition to our team. Very very happy.

Thank you so much for following up

We hope that Quyen loves to work with us too.

Hi Helen,

I hope you are well. Very happy with everything so far. Even when I was overseas for a week it was easy to keep things ticking away.

Kind Regards

Helen,

Luan has been working with my business for a little over 6 months now and I would like to provide some positive feedback from this time regarding Luan:

• Great at following instructions on a broad range of jobs.
• Quick at picking up new jobs and processes.
• Takes on board review points well for future jobs.
• Flexible with work arrangements i.e. starting early/finishing early.
• Takes initiative with jobs and raises queries outside scope of instructions.
• Has become increasingly efficient on recurring jobs.

Overall, I’m very pleased with how Luan has progressed working with my business, and how he has become an integral part of being able to services my clients as best as possible.

I look forward to Luan’s continued services with my business and want to also thank you and the Odyssey team for the continued support.

Kind Regards,

Hello

Absolutely happy to go with your processes. My first job with you went unbelievable smoothly, it was fantastic!

Regards

Hi Helen thank you for the meeting this morning.

I was very impressed in your office set up and the professional and appealing environment Odyssey operates . It’s comforting for us to understand that our clients are being looked after in the best environment.

Thank you again Helen and look forward to hearing from you and to an ongoing complementary outsourcing relationship.

Hi Odyssey team,

Excellent work team! Tough deadline but you made it for me!

Kind regards

Hello,

We have been receiving some great quality work from your team. Highly appreciated your support to us.

Thank you.

Hi Team,

Just wanted to say that your effort with our SMSF was awesome. I especially liked the new process – it was perfect. I think this was the first one we’ve done with the new process?

Thank you very very much really appreciate it

Hi Helen,

We have been very happy with the services Odyssey has provided us since we first started working with Odyssey back in October 2019.

We are very much looking forward to continuing our relationship with Odyssey!

Hello Odyssey,

Just to say thank you for your excellent work and to your SMSF area.

Well done and God bess!

Hi Odyssey SMSF team,

Let me know once you have the working papers file ready for download. Thanks for your un-ending patience!

Kind regards,

Dear Helen,

I hope you are doing well. I was very impressed with the profit & Loss estimate prepared on the Shawco Building Tax Planning 2023 job. Please send my appreciation to the team involved.

Kind Regards

Hi,

Thank you for your detailed response, it is very much appreciated! Please let me review and revert back to you in the next few days.

Have a good evening.

Kind Regards,

Hi Helen,

Thank you to you and the team for treating me with such kindness and hospitality during my short stay in Ho Chi Minh city and the office. The photos are very special. Toby and I will hopefully visit together in June 2024.

I much appreciate the training that the team provided me on Class, BGL and MYOB and the portal. It was nice to present some smsf audit material to the audit team and to explain the importance of our role in keeping and maintaining our clients.

Regards,

Good morning Helen

Thank you very much for your detailed explanation. It will enable me to explain the requirements of the job and the time involved for completion, to the client.
It is clear that your team are using BGL360 in an efficient manner and have full knowledge and understanding of its capabilities.

Thank you again.

Hi,

As you know in love your teams ad-hoc work.
I’m struggling to find suitable people offshore and get promised the world by these providers for average candidates. The other thing I don’t like is the ‘clip’ these firms take along the way and pay the worker hardly anything leaving me with an unmotivated individual.
What I’d like to do is give Odyssey all my book keeping.
Would this be something you can take on for me?

Hi David,

Quick message mate. I met with Helen the operations manager a couple of months ago to plan tax and SMSF work for March and April 2023. I wanted to give you feedback that the professionalism from Helen was 10 out of 10. The quality of the tax work is fanstastic and we have a good production line going now. As CEO and owner of my business we will be sending the same jobs annually and making the commitment to send work on a monthly basis and building on this. You have a great business and a thank you to your team for providing a great solution to our growing needs.

Cheers, Steve

Hi Helen ,

I’m one of the other Accounting and Tax directors here, given our recent experience with regard to the SMSF work Odyssey is currently doing for us , we would like to explore the options with respect to Odyssey undertaking some work for us in the Accounting and Tax space .

Are we able to schedule in a call where we can discuss the process etc . Please let us know when it is suitable .

Hi Helen,

I’m just in the middle of negotiations on buying a small accounting book, that will come with an employee. Once I have this sorted of the next month or so, I will know what resources I need moving forward which could incorporate Odyssey outsourcing.

I will let you know in due course.

Regards,

We are very happy with our association with Team Odyssey!

Richard, Director, 
Accounting firm, 
South Perth, WA

Richard WA

Just received your invoice. Paid with pleasure. My thanks to everyone at Odyssey for their fantastic assistance getting everything done by June 30
I am extremely grateful for your great work

Matt, Principal
, IPA firm,
 Back of Beyond, WA

Matt WA

Just thought I’d let you know we are very happy with "our full time resources" work, she has a lovely attitude, her communication and workpapers are great.
Her technical ability is strong. At this stage we are considering taking on another Odyssey employee if available.

R, Principal, CA firm, Sydney, NSW

R NSW

I used Odyssey for the past year mainly for SMSF compliance, and engaged a Philippines offshore worker who moved on so I am short staffed again. My business is growing and I am trying to work out the best option for me. Can I chat on my best options.

S, Principal, CPA firm,Sunshine Coast, QLD

S QLD

We are very happy with Jason’s work efficiency and quality.
There is really nothing to “whinge” about.  😊

Richard, Principal
Chartered Accounting firm, Sydney, NSW

Richard NSW

Please pass on my thanks to all concerned for the prompt turnaround, very much appreciated.

Simon, Partner, Accounting firm, Perth WA

simon

I would like to take this opportunity to thank you again for your invaluable assistance and the quality of your work. I know we can always rely on you for work and accuracy

Sylvia, Principal, Accounting firm, NSW

Sylvia NSW

Hi, I was really very impressed with the service and would definitely use your services again.
Many thanks 🙂

Lisa, Partner, Accounting firm, WA

Lisa WA

Hi David,
Happy new year!
Thanks for contacting me and happy to keep referring clients over to you. I have done a few SMSF audits from several firms using Odyssey’s outsourcing services.
It’s very good work so I continue to highly recommend your services to my clients who are interested in outsourcing. I believe outsourcing will continue as a future trend of accounting! Regards,

Roddy, Partner, Accounting firm, NSW

Roddy NSW

Fantastic news on the Growth of your business David – Congratulations and Well done!
Odyssey has definitely been a lifesaver for our business.
Thank you and your team so very very much.
Wishing you all the best for the Festive season and look forward to continued growth on all accounts for the New Year.

Sinead, Partner, Accounting firm, NSW

Sinead NSW

Thank you for that David, and thank you to your team for your assistance throughout the year.
It has been a tough year, but it has been helped by the work done by your team for our practice.
Best wishes from us for the Festive Season.

Richard, Partner, Accounting firm, WA

Richard WA

Hi David,
I wanted to provide some feedback on our experience working with Odyssey.
Firstly, myself and the team would like to express that we don't know what we would have done without you this year. Especially given our practice conversion from MYOB to XERO back in February, and subsequent client conversions.
Not only the conversions, but Odyssey's assistance with our backlog has been a tremendous help to us. Your staff are polite and well trained and their working papers are brilliant. We couldn't ask for more from our outsource provider. So thank you to everyone at Odyssey for your help and hard work.

Leah, NSW, 14 Dec 2016

Hi David,
Thanks for the email.
Service is much improved, the new tech great and the Accountants I have referred are very pleased with the service also.
Kind Regards

Kim,Partner, Accounting firm, NSW

Kim NSW

Dear David
Thank you for your good wishes and kind words.
We look forward to doing more business with you in 2017, and want to wish you and your team all the best.
Cheers

Morri, Partner, Accounting firm, NSW

Morri NSW

Hi David,
Your boys and girls are turning the work around in a reasonable time which is good.
That was my main concern in the past so it is good to see!

Kim, Partner, Accounting firm, NSW

Kim NSW

Good afternoon,
Thanks for the confirmation on the Superfund.
I'd also like to add that I really love Odyssey's Management System dashboard, it works so well!!!
Kind regards,

Helen, Partner, Accounting firm, VIC

Helen

Hi David,
While I have this moment, I express to you the sincere satisfaction and appreciation we have for your team at Odyssey.
There is no drama. There are no errors.
Our conversions are entirely stress free. The Odyssey service puts our business in a place it has never been before.
What an incredible experience. Hands up to you David Carter. You are an absolute legend.
Anything we can do for you locally please speak up because we are on your side!

Leah, Partner, Accounting firm, NSW

Leah NSW

Hi David,
I had a look at your OMS on your website portal and it is fantastic!
Extremely easy to use and a wonderfully helpful resource, great addition!
Kind regards,

Benny,Partner, Accounting firm, VIC

Benny VIC

David,
Just a short note to advise that I am very pleased to date with the support your organization has been providing in relation to our books.
It is my hope to step up the business this year and we plan to hand over in a progressive fashion to your group as much as possible.
In order to get the accounts in shape your staff has been very attentive to our needs and proactive in his performance which I have found to be most helpful.
With our accounts now being whipped into shape I can now turn more of my attention to growing the business.

John, Partner, Accounting firm, VIC

John VIC

Hi,
We very much appreciate your efforts yesterday in completing this for us.
We are very much under pressure here, and your help in the last few months has been so fantastic.
Please be sure to pass on our thanks to the whole team.

Vanessa, Partner, Accounting firm, WA

Vanessa WA

Hi,
I am really pleased with the recent work completed by your team.
I just wanted to share with you that I am currently putting together proposals for 3 clients with a view to using Odyssey for the on-going monthly bookkeeping.

Danny, Partner, Accounting firm, VIC

Danny VIC

In the 22 years I've been in business this is the first year I've got all my work in on time. Having Odyssey help with our compliance workload has been life changing!
I'm finally able to implement my business vision and Odyssey have given me the tools to do that.
We're looking forward to an absolute cracker of a year! Our marketing team have been unleashed and are in full spin.

Anna and Peter, Partner, Accounting firm, NSW

Anna & Peter NSW

Hi David,
I am very happy with the service so far.
I was very overloaded with tasks, and having your team was a great load off my desk!

Gabi, Partner, Accounting firm, QLD

Gabi QLD

Hi David
Thanks for completing the first job we sent over.
In line with I guess good business practice, if I am going to outsource more work I need to be satisfied of the operation As such I’m looking to visit your office in Ho Chi Minh to have a look at your operation, meet you and explore how outsourcing can work for my practice.
Look forward to meeting you.

Craig, Partner, Accounting firm, VIC

Craig VIC

Hi David,
I just wanted to send you a quick note to say how good the work is that I have received. The work papers are exceptional and the responses so far have been extremely quick.
I have shown a few colleagues the work and I am sure they will be in touch shortly.
Thanks again.

Peter, Partner, Accounting firm, NSW

Peter NSW

Hello team,
Thank you so much for all your assistance.
Your services are wonderful and I appreciate how professional you all are.
Kind regards,

Teresa, Partner, Accounting firm, QLD

Teresa QLD

Hi David,
In the past, we have used your services when we felt that we could not provide a 6 weeks turnaround to our clients.  We are currently reviewing our workflow and staffing levels for 2016, and will be in contact with you as needed.
Watching Odyssey grow over the years to the size that it is today, reflects on your endeavours and insight, and we are pleased that we have been able to have played some small part in your success. Regards,

Pauline, Partner, Accounting firm, WA

Pauline WA

Hi Helen
I just wanted to tell you that I am very happy with the work completed on our first job working together.
And so is the client! Regards,

Danny, Partner, Accounting firm, VIC

Danny VIC

Hi Odyssey Team,
Many thanks.
I am impressed with the speed of this service.

Gabi, Partner, Accounting firm, QLD

Gabi QLD

Hi Odyssey Team
You did well and thanks.
Sorry to be so demanding with such a short time frame but as always ODYSSEY was PERFECT!

Wayne, Partner, Accounting firm, NSW

Wayne NSW

Hi David,
Thank you so much for today! You and Yen are incredibly hospitable and we really appreciated both your time and honesty today.
It was also great to see what a fantastic business you and Yen have built. I know you are very proud of that and so you should be. It's seldom that I see such a good set up.
Best regards,

Alan, Partner, Accounting firm, Vic

Alan

Good morning David
It is great to hear from you (and hear you have plenty of capacity in your SMSF Division!)
We have 5 to 7 superfunds that we would like to send to you on Sunday (we are working weekends to meet our deadlines!!).
Regards,

Brendan, Partner, Accounting firm, VIC

Brendan VIC

Hi Odyssey team,
Thanks, this is great work!
I am really happy with the quality and the workpaper construction.
Cheers

Phil, Partner, Accounting firm, QLD

Phillip QLD

Hi David,
I am very pleased with the quality of work Odyssey Resources provides.
I am wanting to ensure that you are comfortable with the additional work we'll be sending through.

John, Partner, Accounting firm, NSW

Hi David
I have started making much more use of Odyssey of late.
What took me so long!
Must say I am very pleased with both quality and turn-around.
Please pass on my compliments to your team. Cheers!

Lawrence, Partner, Accounting firm, NSW

Lawrence NSW

Hi David,
We are currently in the process of uploading jobs to send over.
Thank you and I will advise that the service you provide is rated highly.

Teresa, Partner, Accounting firm, QLD

Teresa QLD

Hi David,
I used Odyssey recently and the work was fantastic. The work was excellent, comprehensive references back to source documents. Odyssey “Exceeded Expectations” in all categories.
I am in the process of organising more jobs to come across, just waiting on clients to get me the data.
I am also encouraging clients to stop doing their own book keeping and outsource.
Thanks again.

Peter, Partner, Accounting firm, NSW

Peter NSW

Hi David,
The best thing that came out of Vietnam and our visit was Odyssey. Your systems and staff are top class. I admire what you have achieved there.
It is still quiet here but post Easter we get very busy. It's been a great chance to get to know your systems before tax season.
It is early days of course but already I can see a transformation in our business due purely to having more time to spend on development. Which is wonderful !
Thank you David for everything you are doing and have done for us.

Leah, Partner, Accounting firm, NSW

Leah NSW

Hi David Thank you for your teams most professional support that I have received over the last couple of years.
You have a rare and great organisation.
Cheers

Mark, Partner, Accounting firm, Vic

Mark Vic

Thanks David, We would not have been able to get to this point without Odyssey being in our corner that’s for sure.
Look forward to continued success with yourselves.

Sinead, Partner, Accounting firm, NSW

S

Hi David,
May I take this opportunity to wish you and all the Odyssey team all the best for the Festive Season.
Many Thanks for helping us out this year with some great quality work.

Rob, Partner, Accounting firm, WA

Rob WA

Hi David
I just wanted to touch base with you to express how happy I am with Tram. What a great (full-time) resource!
I am looking forward to passing more and more work onto her and partnering with Odyssey to grow my business.

Jo, Partner, Accounting firm, Vic

Jo Vic

David you run an extremely professional and yet friendly organisation. We will be partnering you to grow our accounting business next year and we are looking forward to the same.
Congratulations on your success without any doubt you have earned it 🙂

Mark, Partner, Accounting firm, Vic

Mark Vic

David I will say that I could not have got my business to where it is today without your support in the first 2 -3 years and I am always appreciative of that.
Your willingness to be flexible and deliver a service to a small practice such as mine was greatly appreciated.

Rob, Partner, Accounting firm, Vic

We are still more than happy with your service and will continue to use for our accounting, taxation and bookkeeping requirements for our clients.

Andrew, Partner, Accounting firm, NT

Andrew NT

Firstly let me say, congratulations on your operation. It is truly remarkable, well done!
Many thanks for allowing me to use your facilities for the week and spending quality time in training the team... it was worthwhile and we can already see the benefits flowing through and the team is a lot more confident in doing the work...
Thanks again

Peter, Partner, Accounting firm, NSW

Peter NSW

We completed our first job with Odyssey and were impressed with the outcome. Fantastic David. Thanks again.

Paul, Accounting firm, Victoria

Paul Victoria

We have been sending a lot of work to Odyssey and things are moving along nicely.

Ben, Accounting firm, Victoria

Ben Victoria

Odyssey have been great to me so happy to pass on the praises.

Natalie, Victoria

Natalie Victoria

Thanks for your time regarding the full time resource, we would like to go ahead, so let us know what the next steps are so we can get cracking.

Colin, NSW

Colin NSW

I've explained to her how I resource my business using Odyssey and she was interested in saying "hi" and getting some more information. David is the founder of Odyssey and a wealth of advice if you have the chance to chat.

Cate, NSW

Cate NSW

We are having a good experience with our accountants, especially L who is an excellent asset. (Alistair has 3 full time staff)

Alistair, NSW

Alistair NSW

Yes, very long time between emails – all good here, looks like everything is going very well in Vietnam. The whitepaper was an excellent read, thank you.

Paul, NSW

Paul NSW

I am impressed by your professional and service ethics and was wondering if you have any resources for the following additional work, or if you don't could you refer me to a like organisation that you know to share your standards and ethics?

Mark, Vic, 24 May 2015

Mark Vic

Hi David, I'd like to introduce you to a colleague who is interested in exploring the Odyssey Resource. I've shared my Experiences with her, and have explained that Odyssey holds registrations with the TPB and CPA. I can't tell you how well the team are working, they are fantastic, and I'm really happy to be able to refer my professional contacts with your team.

Cate, NSW

Cate NSW

I smsf audit other firms work. I am always happier auditing BGL funds prepared by Odyssey (you can quote me on that)

Lawrence, NSW

Lawrence NSW

Great Odyssey newsletter by the way with the future of the accounting profession I liked it

Tony, NSW

Tony NSW

Happy 'Vietnamese' New Year to you and the team. Your hard working efficient team deserves a nice little break !

Cate, NSW

Cate NSW

I am not recruiting ever again and will look to outsource permanently. Quite frankly it is too hard and too expensive to not outsource. I am very looking forward to feeding work to the 220 strong work force of Odyssey.

Peter, QLD

Peter QLD

Thank you for your help David. The Quality of work provided is always at a high standard.

Richard, NSW

Richard NSW

Dear Odyssey Team, Just wanted to say thank your very much for such a professional and informative service. With services like this I am always waiting for something to go wrong, I have found in the past that most companies I deal with just aren't as thorough or professional as we try to be here and we usually end up feeling let down. However, this is one of those times when I have been pleasantly surprised. The service you provided went exactly as I would have hoped for, I really appreciate this and will be recommending you to others.

Luke, UK

Luke UK

I recently started using Odyssey for some day to day bookkeeping and I'm extremely happy with the service and work being completed. Thank you for building such a great team.

Natalie, Vic

Natalie Vic

I have been establishing a number of new funds and will send to you for completion.

John, WA

John WA

Very happy with the first job, and more to follow. In fact, I think it can be very positive in the future.

Richard, WA

Richard WA

My experience so far with Odyssey has been exceptional.

Tim, NSW

Tim NSW

I can highly recommend Odyssey. I have personally visited them and am highly impressed with the setup and quality of their work.

Selwyn, Vic

Selwyn Vic

A number of colleagues use another outsourcer. I'm so happy with your SMSF work and will promote your services to my colleagues.

Nicola, Qld

Nicola Qld

Like to send personal thanks to your staff for completing the SMSF promptly. Excellent Service! Very much appreciated.

Bill, WA

Bill WA

Thank you very much... Awesome service provided once again!!!.. (We fast-tracked a SMSF to return in one day)..

Michael, NSW, 5 December 2014

Michael NSW

One of my clients was so impressed with your work papers!..

Michelle, business coach, QLD

Michelle (a business coach) QLD

Quality of work is exceptional - no problems with having our staff take it on board.

Tim, SA

Tim SA

As you are aware that we have been using your services for the last 3 years. We have been very impressed with the service.

Smita, WA

Smita, WA

The work paper index records were excellent.

Craig, NSW

Craig NSW

Odyssey produces the best set of working papers I have ever seen from any accountants - and you can quote me on that...

Carmelina, SA

Carmelina SA

I've been very impressed with Odyssey so far, and am looking forward to outsourcing more work to you guys soon.

David, NSW, 16 September 2014

David NSW

I have copied in a close friend and old colleague. X recently started with an accounting firm (that also has a financial services practice within) that had an arrangement with another accounting firm to effectively do their accounting work. This arrangement is to cease in two weeks and they will need to find another solution quickly. I have suggested that they outsource their accounting business services work to you (and they might consider SMSF as well). I have told X about my fantastic experience using Odyssey and hope that you will be able to work together.

Ben, Vic

Ben, Vic

Hi Team, wanted to say a big thank you for your immediate assistance. You all make a huge and positive difference to our organisation.

Cate, NSW

Cate NSW

I personally think that any Accountant trying to run under the old model is mad. I'm working on another accounting firm I coach at the moment to get them to come across to you as well...

Warwick, QLD

Warwick QLD

I have received the information pack, thankyou. The interest is actually for a couple of friends of mine who have opened their own practice on the Northern Beaches and have been looking at outsourcing. They have actually just come back from the Philippines to look at a few options but haven't decided on anything yet. I mentioned to them that C has been using your services for a number of years and he had high praise for the work and service you provide. They were keen to learn a bit more about your setup, so I will pass on your details and information pack and they can contact you directly if they have any questions.

Toutai, NSW

Toutai NSW

This is your man for outsourcing, David Carter at Odyssey Resources. They are the best outsourcing company I have used

Colin, NSW

Colin NSW

Good to catch up and will push your business here in Australia as you have a good SMSF administration factory.

Grant, QLD

Grant QLD

I was very happy with the quality of the job. It was quite good. For super funds I would also like a clean set of financials as well as a marked up set of financials.

Nicholas, QLD

Nicholas QLD

"Thanks for putting that together David, a good read and confirmed the pros and cons. I'm very happy with your service and want to ramp it up." Refer

Tony, NSW

Tony NSW

As discussed previously when I first came onboard, I have had experiences in running an outsourcing company. I must admit the quality of work provided by your team is exceptional. I will continue to use your firm and hope to develop a long standing working business relationship.

Rocco, NSW

Rocco NSW

I am very happy with the work Odyssey is completing which you can see by the amount of work being provided.

Richard, NSW

Richard NSW

Thank you so much for taking the time out of your busy schedule this morning to meet us. We had a very enjoyable morning and it was most refreshing seeing your professional and modern your business. I have really enjoyed working with you and your team and am excited about the future continuing to work together.

Ben, Vic

Ben Vic

Thank your taking the time to meet with me. I really appreciate it and I must say I am really impressed with your setup. Our work will start flowing next week.

Scott, Vic

Scott Vic

Fantastic update! Much appreciated and will complete your queries and respond today

Amreeta, NSW

Amreeta NSW

I did not use your service for a lot of returns but I will certainly be using it more often this year. Your work is excellent and fast.

Marian, WA

Marian WA

First off, I would like to thank you and your amazing team for the wonderful work done for us this year. We have managed to lodge 100% of our Funds on time and working with your company has been an absolute pleasure, not to mention their impressive quality of work and communication. I am a big fan of your business and service offering and am advocating it where I can.

B, Vic

B Vic

Very pleasantly surprised with ease of transfer and the couple of queries I had were dealt with promptly. Would have no hesitation in using service again.

J, NSW

J NSW

Just a quick note to let you know how much I appreciated your team's assistance in getting this Super Fund finalised in such a short time. Could you please pass on my thanks to the team. They have worked very hard to ensure that this Fund is finalised on time for our client meeting.

E, WA, 5 Jun 2014

E WA

I would like you to pass on to the team that their interactions with me were very clear, pleasant, professional and showing the very highest standards of customer service.

A, Vic

A Vic

Just a note to say I have been delighted with the work recently. I have flooded you with SMSF recently : just confirming you are happy to do so many and have the capacity to do so? A couple have some tricky matters. I also wanted to inform you that with 30 June approaching I have every intention of utilising your services for general tax and accounting work. The standard of the job I had sent previously was very good. Thanks again for the excellent work and great customer service.

M, WA

M WA

I thought you would like to know : the auditor we had in for our funds today said from what he has seen Odyssey has the best work papers of any of the outsourcers he has had experience with so far (and he does a lot!)

L, QLD

L QLD

Hope you are well. Thank you again for getting us sorted on our jobs. A bulk lot has been uploaded and is being worked on as we speak. As always I'm very impressed with the workpapers we receive from your staff and would like to emulate here.

P, QLD

P QLD

Really happy with your team. It's been life changing so congratulations..

B, WA, 8 April 2014

B WA

I am very much enjoying working with Odyssey and am extremely impressed by their high standard of customer service, technology and technical excellence.
I have found it very easy working through Odyssey's process and have been extremely happy with their work turnaround times.
I find your work to be extremely satisfactory and all your staff have been wonderful and responsive communicators. Furthermore, I have found David to be very friendly and helpful. I would certainly recommend your service to others.

B, VIC

B VIC

We most certainly are interested in sending more work your way, however (in part thanks to Odyssey) we've managed to complete almost all of our annual accounting jobs for 2013 already. We have been really impressed with the work we've received back from Odyssey and will be sending many more jobs your way in the new financial year.

M, NSW

M NSW

Thanks so much for getting back to me on this. That is wonderful news. It's little things like this that get me excited for our clients. You are too good!

A, SA

A SA

Really good top quality work by your manager David, it is not an easy concept to grasp first up and I really appreciate the assistance.

A, NT

A NT

Thought I would touch base to say that the feedback I am receiving about work your firm is providing is very positive. As we look to increase the type and volume of work we do with you I just wanted to confirm that you are compliant with the Australian Privacy Principles as they came into effect mid-March 2014. Lastly, the Board has instructed that we should send a representative or two to Vietnam to meet with you and your team to help establish a stronger relationship.

T, SA

T SA

Thanks for following up so promptly! Your Youtube videos are a really nice touch and I am happy to see what a beautiful office you have in HMC.

B, Vic

B Vic

Thank you again for your fantastic work. You have taken so much stress off me. It is impossible to find people at my location, and your work is far superior to any I have ever employed. Thank you again for your excellent work and service.

M, WA

M WA

Thanks so much for reaching out!.. was always impressed with your quality. I gave xxx the task of speaking with all the options to decide where we may outsource all our work. We want our practice to have the lower level client service coordinators, and the high end as I am sure in the future, outsourcing will become the norm. We would like to work with your team and actually we will probably come over to visit in April this year as well.

S, Vic

S Vic

I just wanted to circle back on our experience with odyssey over the last 6 months. We are impressed by the quality of the work papers and the results produced and the pricing.

J, NSW

J NSW

After checking Quality of work today, ( Good - Thank you ) I will be sending additional work shortly. The outsourced work is helping to deal with capacity problem Due to the number of clients that have followed me from my previous Accounting firm.

J, NSW

J NSW

Awesome video guys. We really value the partnership we have with OR. Thank you for all of your hard work over the past 12 months.

R, Vic

R Vic

The Odyssey video brought back pleasant memories of a visit to your office. Best decision we ever made was to use Odyssey!

W, NSW

W NSW

The Odyssey bookkeeper has been very accurate with the invoice entry and been following the accounts payable process very well.

D, NSW

D NSW

Top effort again in 2013. I sing Odyssey praises to all I meet and have no hesitation in letting clients and others know we use Odyssey.

W, WA

W WA

.. you are good, prices are affordable and best of all, you deliver...

B, WA

B WA

Excellent!!! Thanks very much for the prompt response. Great service.

M, NSW

M NSW

You guys do a wonderful job so I don't stress too much if there are delays.

A, NT

A NT

Have noticed a catch up in the last couple of weeks. Fully appreciate the difficulties in keeping up with jobs especially during peak times.

S, NSW

S NSW

We understand the backlog levels because we had them as well. We have appreciated action on our critical jobs.

S, QLD, 8 December 2013

S QLD

Very grateful for your help and your staff's throughout the years and your sincerity and hospitality whilst visiting Vietnam.

S, NSW

S NSW

Outstanding! Seems I made the right choice and picked a very efficient service. Still have not heard from the others I contacted!

M, WA

M WA

In October we sent several monthly bookkeeping jobs and we were happy with the quality of the work completed.

A, SA

A SA

Can hardly believe the experience I have had trying to find a qualified accountant. Will contact you as our business grows.

S, NSW

S NSW

We are strong advocates of Odyssey and sing your praises not only with our Perth colleagues but also through the PAN.

K, WA

K WA

We have also noticed a huge improvement in the last few weeks or so in clearing jobs that were with Odyssey.

K, WA

K WA

I am very happy with what has been done for us so far and we will be making it a regular thing with the client your staff have been helping us with. Hope we can send more your way.

K, QLD

K QLD

Thanks for your email. Super Fund queries will be answered this week. Thanks. All other funds are tracking ok. p.s. I will be sending a large list of Super Funds to you this week, as I am happy with the process.

M, WA

M WA

Much appreciated, I have only had a brief look at the job and it we are very happy with it, the referencing and support provided is excellent. Thankyou more jobs on the way.

C, NSW

C NSW

Dear David, I thought I'd quickly email you to let you know how happy I have been with your staff. They are always polite, patient and attentive. Please let your team know that they have been truly wonderful and I find them very easy to work with. Thank you. Kind regards

H , VIC, 04 November 2013

H VIC

Dear David, I thought I'd quickly email you to let you know how happy I have been with your staff. They are always polite, patient and attentive. Please let your team know that they have been truly wonderful and I find them very easy to work with. Thank you. Kind regards

H, VIC

H VIC

Invoice paid by EFT a few moments ago. Best value for money we have ever spent. N and her team are fantastic. THANK YOU

W, NSW

W NSW

Hi David, We recently had a complex xero conversion done with your organisation and I am very happy with the results. We have further work that we need to have done on the file that I would like to subcontract out to you. Can you please tell me the best way to go about this? There will be ongoing work on this file on a monthly or quarterly basis so I assume we may need a contract of sorts. We are looking to send in the next lot of work early next week.

K , QLD

K QLD

Hi David, I would like to thank you sincerely for the great service you provide. You definitely didn't lose us as I am so happy with your service and I know more jobs have been sent over to you now, I think another 6 with more on their way. Thanks again,

T , QLD

T QLD

Hi David, I don't think I thanked you for your hospitality when in Vietnam. I thoroughly enjoyed meeting you, your wife and your crew. You were right about everything you said, Vietnam is beautiful and it was hard to leave. We really enjoyed the experience, the people and the country. I will definitely return. I know your trip when well from your newsletter. So back to the grind now. I recommended your services to a colleague who wanted your details so I also enclose your details for him.

S , Sydney

S Sydney

Thank you again for warmly welcoming me at your office in Ho Chi Minh City on 29th August. It was great to spend some time with your-self and your Yen (wife) especially over a drink in a great location. I was impressed by the quality of ORL's operations, but not surprised. I expected nothing less from your-self and Yen. The business is a true reflection of the principals behind it. Now that I have seen it first-hand, it's much easier to talk about ORL's services in Australia

D , NSW

D NSW

Hi David, Thanks for the reply. Good to hear you are doing well. I have been to many seminars and workshops with various suppliers, you are the most spoken about outsourcer and you are getting a lot of positive feedback. Enjoy the rewards. Kind Regards

S , NSW

S NSW

Hi David, Just wanted to touch-base with you regarding my bookkeeping work. I have been very happy with the services provided so far on the company tax returns. Most of these are family businesses and I have kind of lapsed in the bookkeeping to work on growing the businesses. I really don't want to do the bookkeeping on these going forward, but not sure on the smoothest way to hand it over if it was to trial Odyssey out on the bookkeeping.

M , SA

M SA

Hi, Nice to hear from you as well. Missed the trip this year but had such a great time in your country I will come again but not sure when as we are expecting number five in October so that will slow us down again for a while. I have had a few conversations with Odyssey Operations over the last couple of weeks as you are aware and your staff are lovely to deal with and very obliging. Dealing with your company is easy and efficient and the work is of a high standard so am hopeful we can ramp up the work. Hope all is well with your family. If you are ever this way please give me a call would love to catch up again. Cheers

D , QLD

D QLD

Hi David, Hope all is well. Our work is starting to flow easier now as we are going onto the 2nd year with working with Odyssey. We have cleaned up a lot of our work. When you are in Sydney let me know as I would like to have a coffee with you.

S , Sydney

S Sydney

Hi David, We have actually uploaded and completed 2 Xero conversions in the last month and have been very happy with the timeliness of the service, the communication and then end result.
I know if is a drop in the ocean compared to the work that is possible to be done by your business but I am dealing with some strict guidelines as to the scope I have to engage properly at this stage.
I would like to think we will be starting with some bookkeeping work in the very near future. Kind regards

A , SA

A SA

Hi David, Odyssey do an amazing job David and I really appreciate the quality and care factor with my work. Thank you for your response.

J , Perth

J Perth

Hi David, Thanks for the update. Im looking at trialing Odyssey this year to do most of my compliance work this year, so hopefully it works out.

S , Sydney

S Sydney

I deal with a number of accounting firms in Sydney and they have been using Odyssey Resources and are very happy with the service. On the rare occasion when problems arise they are very quickly resolved. I have heard some good and some bad stories. Odyssey is one of the good stories. From a linkedin thread

Peter, NSW

Peter NSW

Hi David, Can we make a time to get some bookkeeping work underway? I have had a number of conversions done and I am very happy with the quality of work and the communication with your team! Hope your bike trip went well...

K , NSW

K NSW

Yes I use Odyssey Resources and would thoroughly recommend them.
Feel free to make contact with David Carter I have cc'd him on this email. he is a good bloke, very bright, very engaging conversationist with a lovely wife with similar skills. They both ride a motor bike pretty darn well too.
Anyway I am back on deck here so make contact when you get back.

Pete, QLD

Pete QLD

Young David,
I did get 4 copies of the (competitors spam) email. I am not interested in any of these guys and they just clog up my "in box"....too busy with work coming in.
You have my guarantee that Odyssey is the only business we will use.
Talk later. In between appointments. It's that time of the year again.

C , WA

C WA

About the Odyssey annual motorbike trip !..
Hi David,
Sitting at airport waiting to catch plane home. The last 12 days or so have flooded my brain with good experiences and memories.
I would like to say a personal thank you to Yen and yourself for the Odyssey bike ride. I know you put a lot of time into the ride.
The ride was great, the group of riders were great and inspirational and it was sad to say goodbye.
Thanks again.

C , WA

C WA

Good morning, As a result of re jigging our service offer to our clients, we are interested in outsourcing some of our basic accounting work including preparation of individual taxation returns. Your web site has explained the process well, so now I am interested in going the next step.

P , NSW

P NSW

Hi David,
Many thanks for your email and your request on your services.
Personally, I feel what you have done and the work which comes out of Odyssey Resources Limited is the best thing I have seen in the last decade.Your service is fast and efficient. I have no hesitation in mentioning to clients that Odyssey is part of our associates.
Keep up the good work. You are streets ahead of your competitors and always will be with your service.
My pleasure David to provide you with this testimonial.

W , WA

W WA

I have been in the unique position of having knowledge of how accounting firms in Australia operate; having provided management consulting & tax consulting services to a number of chartered accounting firms in Brisbane, Gold Coast & Sydney & also having worked for the Big 4 in the past.
Odyssey's service is a premium service. The standard of the work is of a much higher quality you're your competitors. The working papers are at a higher standard to most small practices; many of which are still using manual working papers.
I have reviewed the other outsourcing firms & Odyssey appears to me to be the only outsourcing firm with an appropriate number of accountants experienced in Australian tax and accounting to provide a proper and efficient service.

T , NSW

T NSW

Last 12 months have been excellent. We are always promoting Odyssey Resources to other accounting firms!

F , SA

F SA

Thank you for your email. I would like to take this opportunity to thank you so far for the services that you are providing our firm. They have been invaluable.

M , ACT

M ACT

We appreciate the excellent work you undertake for us. All facets of SMSF work continue to be the major focus of our practice.

J , Tas

J Tas

We anticipate we will be using ORL probably more this year than we did for the last financial year. We have generally been using your services by ascertaining our workload for a month, allocating respective amounts to each staff member here and sending overflow work to ORL.
We do intend on possibly changing this approach as we have some marketing activity in the pipeline which will take our time if successful. Getting new clients on board does take time and effort.
We have some clients who we report for quarterly and we hope to commence getting ORL to look at these.

G , NSW

G NSW

Thank you for your email - a nice idea to touch base with clients. Something that I should be doing!
How did you go the last 12 months - excellent.
Can you help with any other services? You are doing a brilliant job doing exactly what you do - thank you.
I will keep you in mind for referrals.

J , WA

J WA

Hi David,
How funny is this! I have been referring you to a few Bookkeeper clients I have as I got your details from Peter recently!
I have also been thinking about how I can add Bookkeeping services without hassle to my services so your email is very timely.
I would love the opportunity to chat with you next week if you have some time to see what you offer and how we might work together.

K , NSW

K NSW

Thank you for your email and apologies for the delay, we have only just arrived back from Thailand, we were going to do Vietnam (my favourite place) but the airfares were too cheap to pass up.
Our work has actually wound down so that has left us with doing it inhouse, however with Tax season near approaching I will be bombarding you in the next month with the work we will get in.
We know your services are top rated, funnily enough I met another tax agent on my holiday in Thailand : he now resides there and he advised that he uses your services also.....you are definitely well known.
I will be in touch with you shortly. Thanks again for the follow up!

T , QLD

T QLD

We have completed a review of all outsourcing companies offering Australian tax and accounting services and believe your offering appears to be the most comprehensive for Australian accountants, already tested and proven for SMSF work in particular, is cost competitive with other offering in the market, offers high security of client data and provides additional comfort by holding various Australian accreditations.

D , NSW

D NSW

I was impressed but knew your guys were good. You don't grow to over 100 staff without being impressive.

I , NSW

I NSW

Wanted to compliment your team on recent work. Odyssey has taken things to another level and are providing exceptional service.

K , WA

K WA

Hello David, Firstly, I must say that you need to be prepared for the onslaught! Accountants are only just beginning to understand the outsourcing concept : one of the biggest blocks is a perceived concern that the client will not "approve" but I see that changing as clients are now often operating globally themselves. After 25 years in public accounting I am passionate about helping those who have not yet embraced the need to be building their advisory/consultancy division. Have a great day!

J , QLD

J QLD

After I sent my fund off for audit my auditor called to ask about you guys. He was impressed with the document layout provided.

S, Vic

S Vic,

All your recommendations sounds sensible. You're good to work with. Work smart.

K, NSW

K NSW

Your work is as good as, and in some cases more comprehensive than what I've seen from other providers.

QA Manager, large SMSF firm,

QA Manager large SMSF firm

I realise I am a slow starter but I needed to be certain as I am moving my entire practice's technical output to your firm.

A, NSW

A NSW

We have reviewed the file and have been impressed by the quality, timeliness and process in getting the work done.

G , QLD

G QLD

We are very happy with the SMSF work. Going forward, I have earmarked 500 hours for the 2013 year at this point in time

J , QLD,

J QLD

I'd like to thank you for a splendid job. In our 10 years there hasn't been a bookkeeper that comes close to your team. Well done to all.

W , NSW

W NSW

We started off slowly with a couple of jobs. Impressed with the quality of the queries raised. We have a very positive impression.

K , NSW

K NSW

Our 1st job to you has been a great success. Really looking forward to working with you in the future.

R , Vic

R Vic

We are very happy with the service. Turnaround time was extraordinary on this occasion. Certainly using your services moving forward.

V , WA

V WA

Extremely happy with the SMSF work. Ramping up other compliance work.

J , Vic

J Vic

Results of first SMSF was impressive. Process was good. Now looking at Xero bookkeeping work

O , Vic

O Vic

Heard about us around the traps and through colleagues using Odyssey. T believes outsourcing is the future.

T , WA

T WA

Phenomenal working papers, and deliriously happy with quality of work.

Client, QLD

Client QLD

Perfect. Thank you! You have met (and exceeded) our expectations !

Nik, Aus, 29 November 2012

Nik Aus

Thanks David, bookkeeping working well, very happy so far. Migrating 5 more clients onto Xero this week as we speak.

Michael, Vic

Michael Vic

We have reviewed the first group of 2012 funds processed by Odyssey and the process has been very smooth.

G , Perth

G Perth

Amazed at quality of work, brilliant, really good. Better than what we can do here.

Tom, SA

Tom SA

I am happy with what you have done with the first 10 clients. I have added another 8 clients.

Michael, Sydney

Michael Sydney

Year end financials process is excellent. Need to free up our accountants from bookkeeping. Let's chat re Xero and banklink.

Peter, QLD

Peter QLD

Happy with your product. Am sending 50 jobs required before Christmas.

Nigel, Vic

Nigel Vic

We have sent a few jobs your way and are very happy with the standard and turnaround time.

Nigel, SA

Nigel SA

Really happy with what you guys are doing & the work papers are excellent.

Graham , Vic

Graham Vic

I'm smashed with work. Touch base next week to trigger work with you guys FYI X seem happy. Also work with Z who like your work. Well done!

P , Vic

P Vic

Work is all good like all the other tasks your team completed. Transition has been seamless. Delighted with your proactive approach.

S, SA

S SA

Everything going great guns so far with the outsourcing, it's been really good quality and the communication is excellent.

S , NSW

S NSW

Winning more work ... the friendship created during our CA PPC is a strong connection for a trusted relationship going forward!

A , NSW

A NSW

We are happy with the process and quality of queries that have come back and are starting to really ramp up jobs for Odyssey.

S , NSW

S NSW

Our Snr Accountant reviewed the WP's and is very pleased with the work. The principal is excited! We had a very long discussion about how to implement a few of your techniques to improve the WP's of jobs we still do in house!

C , NSW

C NSW

Odyssey comes highly recommended by those accountants down the road who speak highly of your work.

M , SA

M SA

Referred by Shane who gave a "glowing report" and Greg "hadn't heard too many referrals as good as this one.

Greg, Vic

Greg Vic

Congratulations - you have a very successful hi performance business which has been a pleasure to deal with as a client.

Craig, NSW

Craig NSW

Was referred by Chris who only had good things to say about Odyssey!

Scott, NSW

Scott NSW

Feedback from the manager here is the Company job was good and we are planning on using Odyssey for further outsourcing work.

G , Vic

G Vic

Realised later the trial was a tricky fund. Over the moon. Checked it with a fine tooth come and couldn't fault the work.

Peter, Vic

Peter Vic

Your service is a real benefit to us!

Fred, Sydney

Fred Sydney

I sent you a grizzly smsf and the cost was very reasonable and a very sceptical accountant checked the files and had to eat humble pie.

Roy, NSW

Roy NSW

Like your integrity, quality of work, and that we have 123 accountants!

Pete, Brisbane, 05 June 2012

Pete Brisbane

I've heard some good things about your company, and in particular MP from South Sydney.

Acct, Sydney

Acct Sydney

The workpapers are immaculate - it makes our life so easy.

Erin, Vic

Erin Vic

Using Odyssey has been good... Actually, it has been one of the most positive things I've done this year.

Shane, Melbourne

Shane Melbourne

The workpapers are fantastic. Saves a lot of review time.

Luke, Sydney

Luke Sydney

Thanks David. We have been very impressed with Odyssey, the quality of the work, turnaround times and systems.

B, Brisbane

B Brisbane

I am very impressed with the work paper referencing and am keen to show my fellow partners.

CA, Victoria

CA Victoria

We would like have your people working full time on our work and increasing as work flow demands.

CA, Tas

CA Tas

I was outsourcing my work to Malaysia and then to India. It's so assuring to know that Odyssey is an Australian Registered Tax Agent and has all the bona fides to provide this quality service.

CA, New South Wales

CA New South Wales

I'm looking forward to more great service from the Odyssey team in 2011!

CA, Western Australia

CA Western Australia

I am so excited about mastering and streamlining the process between our two firms.

CA, ACT

CA ACT

Outsourcing all of our superfund work to you has saved us a mountain of time, thanks.

CA, Victoria

CA Victoria

We simply cannot achieve this efficiency and cost effectiveness by processing superfund's in-house.

CA, VIC

CA VIC

We wouldn't recommend you to our associates if we didn't think it was worthwhile.

CPA, Victoria, Earlier than May 2012

CPA Victoria

Very Impressed with the Quality of working papers.

Gary, North Queensland

Gary North Queensland

We can't compete with your superfund business and so instead of re-inventing the wheel we now seek an arrangement to send all our SMSF work through your office.

CA, Sydney

CA Sydney